Privacy Policy

1. Information We Collect

es777 collects information that is necessary to provide you with a secure, fair, and personalized gaming experience. We collect two broad categories of data: information you provide directly to us, and information we collect automatically when you use our platform.

1.1 Information You Provide Directly

When you create an account, deposit funds, or contact our support team, you may provide the following personal information:

• Full legal name, date of birth, and gender
• Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, etc.)
• Government-issued identification documents for age and identity verification (e.g., National ID, passport)
• Financial information related to deposits and withdrawals, including bKash, Nagad, Rocket, and Upay mobile wallet account references
• Communications you send to our customer support team, including chat messages, emails, and feedback forms

1.2 Information Collected Automatically

When you access es777, our systems automatically record certain technical and behavioral data. This helps us maintain platform security, optimize performance, and personalize your experience:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each section, click patterns, and game session data
• Cookies and similar tracking technologies that help remember your preferences and login session

2. How We Use Your Information

The personal data we collect is used strictly for legitimate operational, legal, and service-improvement purposes. We do not sell your personal information to third parties. Specifically, we use your data to:

• Create and manage your es777 account, verify your identity, and ensure you meet the minimum age requirement of 21+
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, and other supported payment methods
• Provide customer support and respond to your inquiries, complaints, or disputes in a timely manner
• Send you promotional offers, bonus notifications, and platform updates that are relevant to your gaming activity — you may opt out at any time
• Detect and prevent fraudulent activity, money laundering, underage gambling, and other illegal or prohibited conduct
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements

3. Payment and Financial Data

es777 handles all financial transactions with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or other supported payment channels, the financial transaction data is processed through encrypted, secure connections. We do not store full mobile wallet PINs or complete bank account credentials on our servers.

Transaction histories, including deposit amounts in BDT, withdrawal requests, bonus credits, and wagering activity, are retained as part of your account record for a period required by our internal audit and compliance policies. This information may be shared with our payment partners solely for the purpose of completing or verifying transactions.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may, however, share your data in the following limited circumstances:

• Service providers and technology partners (such as game studios like Pragmatic Play, Evolution Gaming, and Spribe) who assist in delivering our platform services under strict data-processing agreements
• Payment processors and financial institutions (including mobile financial service providers such as bKash and Nagad) to facilitate deposits and withdrawals
• Regulatory, law enforcement, or government authorities when required to do so by applicable law, court order, or legal process
• Fraud prevention agencies and identity verification partners to protect the platform and our players from unauthorized activity

5. Cookies and Tracking Technologies

es777 uses cookies and similar technologies to enhance your browsing experience, remember your login session, and analyze how our platform is used. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: required for core platform functions, including authentication, session management, and security features
• Analytics cookies: help us understand user behavior, popular games, peak usage times (Bangladesh Standard Time, UTC+6), and areas for improvement
• Preference cookies: store your language preference, display settings, and recently played games to personalize your return visits

You may disable cookies through your browser settings; however, disabling essential cookies may impair certain platform functions, including the ability to stay logged in during your game session.

6. Data Security

The security of your personal information is a priority at es777. We implement industry-standard technical and organizational safeguards to protect your data against unauthorized access, loss, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls limited to authorized personnel only, and regular security reviews of our systems and infrastructure.

While we take all reasonable precautions, no online platform can guarantee absolute security. If you suspect that your account has been compromised or if you notice any suspicious activity, please contact our support team immediately at [email protected].

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal and compliance obligations. Account information, transaction records, and KYC documents are typically retained for a minimum period as required by applicable anti-money laundering laws. When data is no longer required, it is securely deleted or anonymized so that it can no longer be linked to you as an individual. You may request deletion of your account and associated data by contacting us; however, certain records may be retained where required by law or for legitimate business purposes such as dispute resolution.

8. Your Rights as a User

es777 respects your right to control your own personal data. As a registered user, you have the following rights with respect to the information we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right to rectification: if any information we hold is inaccurate or incomplete, you may request that we correct or update it
• Right to erasure: subject to legal retention requirements, you may request that we delete your personal data
• Right to restrict processing: in certain circumstances, you may ask us to limit the way we use your data
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior processing

To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a description of your request. We will respond within a reasonable timeframe.

9. Third-Party Services and Game Providers

Our platform integrates games and services from third-party providers, including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. When you play games powered by these studios, certain gameplay data may be processed by them under their own privacy policies. We encourage you to review the privacy practices of any third-party provider whose services you use through es777. We are not responsible for the privacy practices of our game partners, though we do require all partners to maintain industry-standard data protection standards as a condition of integration.

10. Changes to This Privacy Policy

es777 reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, industry practices, or our business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the platform. Continued use of es777 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data, please reach out to our dedicated support team. We are available 24/7 and aim to respond to all privacy-related queries within 48 hours.

Email: [email protected] (plain text — not a clickable link). Our team operates on Bangladesh Standard Time (BST, UTC+6).